SHIPPING POLICY

Thoughtful Service. Reliable Delivery. A Better Shopping Experience.

At Vondelric, we believe that a positive shopping experience continues beyond checkout. We work with logistics partners and fulfillment facilities to help ensure that every order is prepared, dispatched, and delivered as smoothly as possible.

This Shipping Policy explains our order processing procedures, estimated delivery times, shipping fees, tracking services, and delivery-related arrangements.

01. ORDER PROCESSING TIME

Orders are generally processed within:

1–5 business days after successful payment confirmation.

Processing time begins once your payment has been successfully confirmed.

Please note that processing times may vary depending on:

• Order volume and demand.

• Public holidays and weekends.

• Seasonal promotions or special sales events.

• Product availability and inventory status.

• Additional order verification or fulfillment requirements.

Orders are processed during regular business days. Orders placed on weekends or public holidays will generally begin processing on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

02. ESTIMATED DELIVERY TIME

After dispatch, the estimated shipping time is:

10–20 business days.

Your overall delivery timeframe consists of:

• Order processing time: 1–5 business days.

• Shipping transit time: approximately 10–20 business days after dispatch.

Actual delivery times may vary depending on:

• Your destination country or region.

• Local postal and delivery services.

• Customs inspections and clearance procedures.

• Carrier transportation schedules.

• Weather conditions or unexpected logistical disruptions.

• Other circumstances beyond our reasonable control.

The delivery timeframe is an estimate rather than a guaranteed delivery date.

We appreciate your patience while your order makes its way to you.

03. SHIPPING FEES

We currently offer standard shipping options for eligible destinations.

Standard Shipping Fee: $2.99 USD

The applicable shipping fee will be displayed at checkout before you complete your payment.

If additional shipping options become available for your destination, the corresponding costs will be displayed during checkout.

Please review your final order total before confirming your purchase.

04. FULFILLMENT & SHIPPING ORIGIN

To support efficient order fulfillment, orders may be dispatched from our own facilities or trusted fulfillment partner locations.

The fulfillment location may depend on:

• Product availability.

• Current inventory location.

• Destination country or region.

• Logistics arrangements and fulfillment efficiency.

As a result, we do not guarantee that every order will be shipped from the same warehouse or geographical location.

Different products within one order may occasionally be fulfilled separately, depending on inventory and logistics arrangements.

05. TRACKING YOUR ORDER

Once your order has been shipped, a shipping confirmation email will be sent to the email address provided during checkout.

Your email will include the available tracking information so you can follow your shipment.

Please note:

• Tracking information may not become active immediately after dispatch.

• Initial tracking updates may take several business days to appear.

• Tracking updates may vary depending on the carrier and destination.

• Some international shipments may have limited tracking updates during transit or customs processing.

If your tracking information does not appear to update after a reasonable period, please contact our customer support team for assistance.

06. INTERNATIONAL SHIPPING

Vondelric provides international shipping to eligible destinations.

Shipping availability depends on destination restrictions, carrier coverage, fulfillment arrangements, and applicable transportation regulations.

Some locations may be temporarily unavailable for delivery due to logistical or regulatory limitations.

If we are unable to fulfill an order to your destination, our customer support team will contact you regarding the available options and appropriate next steps.

07. DELAYED, MISSING OR LOST PACKAGES

Although we work with logistics partners to support timely delivery, unexpected delays may occasionally occur.

Possible causes include:

• Customs inspections or clearance delays.

• Carrier transportation disruptions.

• Severe weather conditions.

• Incorrect or incomplete delivery information.

• Local delivery service interruptions.

• Other circumstances outside our reasonable control.

If your package appears significantly delayed or your tracking information has not been updated for an extended period, please contact us.

To help us investigate, please provide:

• Your order number.

• Your tracking number.

• Your shipping destination.

• A brief description of the delivery issue.

Our customer support team will review the available information and assist with the appropriate next steps.

If a package is confirmed lost or another delivery issue is identified, we will work with you toward an appropriate resolution in accordance with applicable policies and laws.

08. UPDATING YOUR SHIPPING ADDRESS

If you need to correct or update your shipping address after placing an order, please contact us as soon as possible.

Address changes can only be requested before your order enters processing or shipment preparation.

Once an order has been processed, packed, or handed over to the carrier, we may no longer be able to modify the shipping information.

Please double-check your delivery details before completing checkout.

09. SHIPPING ADDRESS REQUIREMENTS

Your shipping address does not need to be the same as your billing address.

However, customers are responsible for ensuring that the shipping information entered during checkout is accurate and complete.

Please verify the following details:

• Recipient's full name.

• Street address and building number.

• Apartment, suite, or unit number, where applicable.

• City, state, or province.

• Postal or ZIP code.

• Country or region.

• Contact telephone number, if required by the carrier.

Incorrect or incomplete address information may result in delivery delays, failed delivery attempts, or additional carrier charges.

Vondelric cannot guarantee successful delivery when incorrect shipping information has been provided by the customer.

10. DELIVERY ATTEMPTS & UNDELIVERABLE PACKAGES

Delivery procedures are managed by the relevant shipping carrier and may vary depending on the destination.

If a delivery attempt is unsuccessful, the carrier may arrange another delivery attempt, hold the package for collection, or follow its standard undeliverable-package procedures.

If your package cannot be delivered because of an incorrect address, unavailable recipient, or other delivery-related issue, please contact us promptly.

We will review the situation and assist where possible.

Any additional shipping or return costs arising from incorrect customer-provided information may be the customer's responsibility, subject to applicable laws.

11. CUSTOMS, DUTIES & IMPORT CHARGES

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or local authorities.

Such charges, where applicable, are determined by the relevant authorities and are not controlled by Vondelric.

Customers may be responsible for applicable customs duties, import taxes, or other charges unless otherwise stated during checkout or required by applicable law.

Customs processing may also affect the estimated delivery timeframe.

12. CONTACT OUR SUPPORT TEAM

We are here to help if you have questions about your shipment, tracking information, delivery status, or shipping arrangements.

Please contact us using the information below.

Brand Name

Vondelric

Legal Company Name

Maoming Yijing Network Technology Co., Ltd.

Customer Support Email

service@vondelric.com

Business Address

Room 01, 2/F, Staff Cultural Building, Compound No. 399, Guandu South Road, Maonan District, Maoming City, Guangdong Province 525000, P.R. China

Customer Support Days

Monday – Friday

Estimated Response Time

Usually within 24–48 business hours.

During public holidays, promotional periods, or periods of increased inquiry volume, responses may occasionally take longer.

THANK YOU FOR SHOPPING WITH VONDELRIC

Every order matters to us.

We are committed to providing clear shipping information, dependable customer support, and a smooth delivery experience from checkout to arrival.

VONDELRIC

Thoughtfully Chosen. Made for Everyday Living.