PAYMENT POLICY

Simple, Secure & Convenient Payments

At Vondelric, we aim to make every purchase straightforward, convenient, and secure.

We offer payment options through trusted payment providers to help customers complete their purchases with confidence.

Available payment methods may vary depending on your location, device, browser, and payment provider availability. The payment options displayed during checkout represent the methods currently available for your order.

01. ACCEPTED PAYMENT METHODS

Depending on availability at checkout, we may accept the following payment methods:

• Visa

• Mastercard

• American Express

• Discover

• PayPal

• Apple Pay

Please note that not all payment methods may be available in every country or region.

Before completing your purchase, please review the available payment options displayed on the checkout page.

02. CAN I PAY WITHOUT A PAYPAL ACCOUNT?

Yes.

If PayPal is available during checkout, you may be able to complete your purchase using an eligible credit or debit card without creating or signing in to a PayPal account.

This option depends on PayPal's availability, regional requirements, and the payment options offered for your transaction.

To complete a card payment through PayPal:

1. Add your preferred products to your shopping cart.

2. Proceed to checkout.

3. Select PayPal as your payment method, if available.

4. Follow the instructions displayed on the PayPal payment page.

5. If the guest checkout option is offered, select the option to pay with a credit or debit card.

6. Enter your payment details and complete the required verification.

7. Review and confirm your payment.

Once the payment has been successfully authorized, you will receive an order confirmation email.

Please note that PayPal determines the availability of guest checkout. The option to pay without a PayPal account is not guaranteed for every transaction.

03. HOW DOES THE PAYMENT PROCESS WORK?

Our checkout process is designed to make purchasing as simple as possible.

Step 1 — Select Your Products

Browse our website and add your preferred products to your shopping cart.

Step 2 — Review Your Order

Check your selected products, quantities, applicable discounts, and order total.

Step 3 — Enter Your Information

Provide your contact details, billing information, and shipping address.

Step 4 — Choose Your Payment Method

Select one of the available payment methods displayed during checkout.

Step 5 — Confirm Your Payment

Follow the payment provider's instructions to authorize and complete your transaction.

Step 6 — Receive Your Confirmation

After your order has been successfully submitted and confirmed, an order confirmation email will be sent to the email address provided during checkout.

04. PAYMENT SECURITY

Your payment security is important to us.

Payments made through our website are processed using applicable third-party payment providers and their payment processing systems.

We use reasonable security measures to help protect customer information during transactions.

These measures may include:

• Secure checkout connections.

• Payment processing through trusted providers.

• Transaction verification.

• Fraud prevention measures.

• Appropriate protection of customer information.

Payment providers may independently apply additional security procedures, including transaction monitoring and identity verification.

Please note that no online payment or data transmission method can be guaranteed to be completely secure.

05. WHY WAS MY PAYMENT DECLINED?

A payment may occasionally be declined or unsuccessful for several reasons, including:

• Insufficient available funds.

• Incorrect card information.

• Expired payment cards.

• Bank security restrictions.

• Payment provider verification requirements.

• Unsupported payment methods.

• Temporary technical issues.

• Regional payment restrictions.

If your payment is declined, we recommend:

1. Checking that your payment details are correct.

2. Confirming that your card is active and has sufficient available funds.

3. Contacting your bank or card issuer to check for transaction restrictions.

4. Trying another available payment method.

5. Returning to checkout and attempting the payment again if appropriate.

If the problem continues, please contact our customer support team.

06. WHAT SHOULD I DO IF I AM CHARGED MORE THAN ONCE?

If you believe that your payment has been processed more than once for the same order, please contact us so we can review the transaction.

Please provide:

• Your order number.

• The email address used during checkout.

• The payment date.

• The transaction amount.

• Relevant payment confirmation or transaction reference, if available.

Our team will review the information and assist with the next steps.

Please note that some banks and payment providers may temporarily display pending authorizations that are not completed charges. Your payment provider can help clarify the status of these transactions.

07. WHAT IF MY PAYMENT WAS SUCCESSFUL BUT I DID NOT RECEIVE AN ORDER CONFIRMATION?

If your payment appears successful but you have not received an order confirmation email, please:

1. Check your inbox.

2. Review your spam, junk, and promotions folders.

3. Confirm that the email address entered during checkout was correct.

4. Allow some time for the confirmation email to arrive.

If you still cannot locate your confirmation, contact our customer support team.

Please include your payment reference and any available order details so we can investigate.

08. CAN I CHANGE MY PAYMENT METHOD AFTER PLACING AN ORDER?

Once an order has been submitted and payment has been authorized, changing the payment method may not be possible.

If you need assistance with a payment-related issue, please contact us as soon as possible.

Any changes or cancellation requests will depend on the order's processing status and applicable policies.

Please do not submit another payment for the same order until the original transaction status has been clarified.

09. CURRENCY, TAXES & ADDITIONAL CHARGES

Prices and payment amounts are displayed in the currency indicated during checkout.

Depending on your payment provider, bank, or destination country, additional charges may apply, including:

• Foreign currency conversion fees.

• International transaction fees.

• Applicable taxes.

• Customs duties or import charges where required.

These additional charges may be determined by your bank, payment provider, or local authorities.

Vondelric does not control independent bank conversion fees or charges imposed by external financial institutions.

Please review the final order total before confirming your payment.

10. PAYMENT ISSUES & CUSTOMER SUPPORT

If you experience any difficulty completing a payment, notice an unexpected transaction, or have questions about a payment confirmation, our customer support team is ready to assist.

Please contact us using the information below.

Customer Support Email

service@vondelric.com

To help us investigate your issue efficiently, please include:

• Your order number, if available.

• The email address used during checkout.

• A brief description of the payment issue.

• The transaction date and reference, if available.

For your security, please never send your complete card number, card security code (CVV), passwords, or payment account login credentials by email.

11. COMPANY & CONTACT INFORMATION

Brand Name

Vondelric

Legal Company Name

Maoming Yijing Network Technology Co., Ltd.

Customer Support Email

service@vondelric.com

Business Address

Room 01, 2/F, Staff Cultural Building, Compound No. 399, Guandu South Road, Maonan District, Maoming City, Guangdong Province 525000, P.R. China

Customer Support Days

Monday – Friday

Estimated Response Time

Usually within 24–48 business hours.

During public holidays, promotional periods, or periods of increased inquiry volume, responses may occasionally take longer.

SHOP WITH CONFIDENCE

At Vondelric, we believe that a smooth shopping experience starts with a simple and transparent payment process.

We are committed to providing clear payment information, reliable customer support, and a convenient checkout experience.

VONDELRIC

Thoughtfully Chosen. Made for Everyday Living.